Awards credibility Jenkins Living Center recently received the 2024 Customer Experience Award from Pinnacle Quality Insight, signaling strong service quality and a potential opening to discuss partnerships focused on patient satisfaction, care outcomes, and family engagement programs.

Growth potential With a revenue range of 10M to 25M and a mid-sized workforce, there may be opportunities to upsell ancillary services, therapy equipment, staff training programs, or technology solutions that streamline operations and enhance resident care.

Tech enablement The stated tech stack includes Microsoft 365 and web tools like Elementor and reCAPTCHA, suggesting openness to cloud-based collaboration, digital records integration, and digital marketing enhancements to improve resident engagement and referrals.

Care continuum Offering housing, skilled nursing, and comprehensive therapy indicates a broad care continuum; sales opportunities exist in integrated care management platforms, inpatient/outpatient rehabilitation partnerships, and post-acute transition services.

Market positioning As a regional healthcare provider with a notable customer experience award and competition including Brookings Health System, there is room to position solutions around quality metrics, patient satisfaction analytics, and competitive benchmarking to strengthen market share.