Tech Modernization Kenosha Water Utility relies on legacy web technologies such as Joomla and DreamWeaver alongside modern libraries like Bootstrap. This mix signals a ripe opportunity to modernize the website and digital stack with a secure, scalable CMS, responsive design, and improved performance, opening doors for ongoing managed services and support.

Analytics and Insights The organization already uses Google Analytics, indicating openness to data‑driven initiatives. Propose an enhanced analytics strategy with GA4 migration if needed, dashboards, and data integration with CRM or ERP to optimize customer engagement, service efficiency, and outage communications.

Customer Experience Introduce or upgrade a customer portal to enable self-service for bill payments, service requests, and outage alerts. A modern portal can reduce call center workload and improve resident satisfaction for a mid‑size utility with a lean IT team.

Asset and Operations Utilities buyers often seek integrated asset management, GIS, and meter/operations data. Position offerings for asset lifecycle management, GIS mapping, maintenance scheduling, and potential IoT integration to boost reliability and operational efficiency.

Security and MSP With a mid-market footprint and a small staff, cybersecurity, cloud hosting, backup, and disaster recovery as a service can stabilize IT operations, help meet compliance requirements, and protect critical infrastructure for essential public services.