Keona Health

Hospitals and Health CareNorth Carolina, United States11-50 Employees

Keona Health is an AI-powered patient access platform that transforms how healthcare organizations manage patient communications, scheduling, triage, and call center operations.

Our flagship product, CareDesk, unifies phone, text, email, and web interactions into a single platform with deep EHR integration. CareDesk provides intelligent call routing, unlimited queues, clinical decision support, and nurse triage protocols powered by Schmitt-Thompson guidelines — giving care teams the tools to deliver faster, more accurate patient interactions at every touchpoint.

Kara, our AI-powered call agent, handles routine patient calls autonomously — scheduling appointments, triaging symptoms, managing prescription refill requests, and fielding after-hours inquiries without staff intervention. Kara autonomously completes over 50% of patient interactions with 99% appointment accuracy, extending your team's capacity around the clock.

Practice Intelligence 360 delivers real-time analytics and reporting on patient access performance, giving healthcare leaders full visibility into call volumes, agent utilization, wait times, and patient satisfaction to continuously optimize operations.

Healthcare organizations using Keona Health reduce patient wait times, lower no-show rates, improve satisfaction scores, and increase staff productivity — all while maintaining clinical quality and regulatory compliance.

Founded in 2010 and headquartered in Chapel Hill, NC, Keona Health serves healthcare organizations ranging from large health systems and academic medical centers to multi-specialty practices and community health centers.

Learn more at keonahealth.com or request a demo to see how CareDesk and Kara can transform your patient access operations.

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