Public Safety Growth Kitsap 911 is expanding its leadership with an Executive Director and a technology services manager, signaling ongoing organizational growth and strategic modernization opportunities for security, IT infrastructure, and service delivery enhancements.

AI Non-Emergency The launch of Ava, an AI assistant for non-emergency calls, creates potential for upsell in AI-driven call routing, natural language processing, and analytics integration with existing systems to optimize workload and response times.

Website and CMS Recent website redesign and adoption of Strapi CMS through a dedicated web developer indicate opportunities to offer secure web hosting, content management, accessibility compliance, and cloud-based collaboration tools for public safety portals.

Tech Stack Modernization Current technologies including WordPress, Adobe Experience Cloud, SQL Server, M365, and Active Directory point to a need for integrated security, backup, and identity management solutions, as well as potential migrations or optimization consulting.

Staffing Growth Plans to hire multiple dispatchers and ongoing public safety operations growth suggest opportunities for scalable IT/telecom infrastructure, mission-critical communications hardware, and training/enablement services to support increased demand.