Klearcom
Software DevelopmentNew York, United States51-200 Employees
Klearcom is a software development company based in New York, New York, that focuses on customer call path testing for contact centers. Its AI-driven SaaS platform analyzes the full customer call path in real time, benchmarks performance, and flags issues along the IVR, network, and agent steps using a single test, with capabilities for IVR testing, regression, load, and live monitoring. The product aims to reduce downtime risks and costs associated with both speech and DTMF-based IVRs, addressing needs of organizations that operate large, global contact centers. The company positions itself within the software and customer experience testing space, serving enterprise customers that require comprehensive, end-to-end testing of their customer call paths. Klearcom reports a global customer base and has a presence in the technology sector through its recognition in industry awards and its ongoing product testing and monitoring offerings.
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