Kramer & Associates Consultants, LLC Email Format

Business Consulting and ServicesFlorida, United States2-10 Employees

Kramer & Associates Consultants, LLC provides advisory services focused on contact center operations, customer engagement strategies, performance assessments, benchmarking, and evaluating contact center technology. The firm works with organizations seeking to strengthen competitive position and improve financial performance by delivering higher service quality and more efficient use of resources. Founded in 1988, the company maintains a vendor-neutral stance, offering unbiased analyses and recommendations aligned with the client's goals. 

Its approach relies on fact-based assessments that examine the interplay of people, processes, technology, and systems, with on-site engagements that facilitate knowledge transfer to implement improvements. Based in Miami, Florida, the privately held firm is certified as a Woman-Owned Business Enterprise, reflecting its status as a small professional services provider.

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