L.E.F Consulting

Business Consulting and ServicesNorth Carolina, United States0-1 Employees

We rebuild post-sale revenue operating models for PE-backed B2B SaaS companies where customer success, renewals, and expansion are disconnected and NRR is underperforming. 

Founded in 2024 following nine years leading enterprise-wide revenue transformations at Cisco, LEF Consulting specializes in the intersection of CS strategy, renewal operations, revenue analytics, and AI-driven forecasting.

What We Do

We work with SaaS companies navigating the growth-to-retention transition where the traditional CS playbook isn't delivering. Our engagements focus on diagnosing why post-sale revenue is leaking, designing the operating infrastructure to fix it, deploying the system, and transitioning ownership to internal teams.

Typical clients are $50M-$500M ARR, often PE-backed post-acquisition, where leadership recognizes the post-sale motion is broken but lacks the internal capability to diagnose and rebuild it. We operate across customer success strategy, renewal optimization, predictive analytics, and customer health frameworks as integrated systems rather than siloed point solutions.

Our Approach
We don't run stable operations or maintain ongoing advisory relationships. We diagnose revenue leakage, build the analytical foundation to prove the problem, design the infrastructure to fix it, deploy the system, train the team, and hand it off. The goal is systems that work without dependency on external advisors.
Every engagement follows the same discipline: prove the problem with data before proposing the solution, engineer internal coalitions rather than mandate compliance, build infrastructure that outlasts the engagement.

Services
Post-Sale Revenue Transformation
CS Operating Model Design
Renewal & Expansion Analytics
Customer Health & Risk Frameworks
AI/ML Churn Prediction & Forecasting
Fractional CCO Engagements

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