Limitless

IT Services and IT ConsultingLondon, United Kingdom51-200 Employees

Our Mission is to empower anyone on the planet to earn money for providing brilliant service for the brands or topics they love. 

Limitless provides crowdsourced customer service and AI Training with qualified freelance experts on-demand, who are rewarded on a per resolved case basis. 

We offer 3 use cases:

1. Customer Success - When new or early-life customers unbox, activate, or connect their products they will be proactively offered the opportunity to chat with an experienced  product expert to help them get the most out of their purchase. This reduces no-fault-found returns, attrition, increases upsell and improves Customer Lifetime Value (CLTV) 

2. Customer Support - We route inbound digital support tickets to qualified product experts, sourced from your own customers who are rewarded on a per resolved case basis. Experts can do anything an agent can, such as accessing internal systems and handling sensitive data.  

Expect big benefits: 

Dramatic decrease in speed to competency 

- Huge elasticity to handle peaks and troughs

- Massive increase in quality

- Enormous reduction in costs 


3. AI-Training - our AI-Training solution enables us to source exceptional talent around the world to train AI models with the collection, annotation and evaluation of data. Reduce reliance on expensive in-house or outsourced teams, accelerate your time to market and add in enormous flexibility to scale resources up and down without commercial penalty.


The Limitless Solution comprises of:

1, The Experts - we source, onboard, manage and reward them
2. Our award winning AI powered SmartCrowd platform, which handles the messaging, routing, matching, onboarding and quality.
3. The Managed Service that delivers the performance, metrics reporting and insights.

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