LiveHelpNow Email Format

Technology, Information and InternetPennsylvania, United States11-50 Employees

LiveHelpNow offers a platform that unifies multiple customer support channels, enabling teams of various sizes to improve how they engage with customers. The solution supports both large-scale call centers and help desks as well as small businesses seeking stronger lead generation and customer support capabilities. Based in Hatboro, Pennsylvania, the company operates within the technology, information and internet sector and maintains a relatively small to mid-sized team.

In 2018, the company introduced a capability that lets agents view a customer’s past tickets, calls, and chats from Tickets and Callbacks, providing more complete context before replying. This upgrade expanded the system’s ability to reference a customer’s historical interactions during support conversations.

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