Mattersight Corporation Employee Directory
IT Services and IT ConsultingIllinois, United States201-500 Employees
Mattersight Corporation is a mid-sized IT services and IT consulting company based in Chicago, Illinois. It provides enterprise-grade SaaS solutions for contact centers aimed at improving customer conversations. The company maintains a large database of customer behavioral profiles and uses advanced analytics to match customers with the agent best suited to their personality style, with the goal of improving conversation outcomes. Its customer base spans healthcare, telecommunications, financial services, and retail, and Mattersight focuses on enhancing conversations, boosting agent performance, and increasing operational efficiency for these industries. In the broader IT services and IT consulting landscape, it positions itself around behavioral analytics for contact centers. In 2018, NICE Systems announced the acquisition of Mattersight.