McIntosh & Associates Email Format

Business Consulting and ServicesTexas, United States11-50 Employees

McIntosh & Associates is a consulting firm based in Lewisville, Texas, founded in 1997, that concentrates on call center strategy, sourcing and operations, as well as customer experience strategy and management. Across its engagements, the firm provides practical advisory support to large organizations seeking to improve customer interactions while streamlining operations. Its services cover site selection, sourcing and RFP management, talent recruitment and retention, workforce management process design and optimization, scorecard design, performance management, business analytics, process documentation, and surveys gauging customer and employee engagement. 

The practice operates globally, having supported client work in the Americas and the EMEA region. While English is the most commonly requested language, the company has bilingual consultants and can support additional languages. As a mid-sized player in the business consulting and services industry, McIntosh & Associates focuses on helping organizations enhance customer experience and optimize call center operations.

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