Metrix Matrix, Inc.
Market ResearchNew York, United States11-50 Employees
Metrix Matrix conducts satisfaction research for a broad range of organizations and populations, measuring how satisfied different groups are with the services they receive and identifying the factors that drive those feelings. Its core activity is collecting and reporting satisfaction levels and their key drivers—from customers and employees to students, constituents, and other populations essential to the client. The methods provide ongoing qualitative feedback on service delivery to reinforce positive behaviors and flag issues before they escalate. Its results yield quantitative data that help identify the main drivers behind performance and inform action plans and budgeting for the future. The company is based in Rochester, New York, and operates in the market research industry as a small to mid-sized firm serving diverse client needs.