Micronotes.ai Email Format

IT Services and IT ConsultingMassachusetts, United States11-50 Employees

Micronotes.ai is a privately held, Boston, Massachusetts-based provider of cloud-based digital engagement solutions for financial institutions. The company uses automated, data-driven processes and machine learning to spark conversations, deepen relationships, and build trust with customers through digital service channels and beyond. Its offerings target banks and credit unions aiming to enhance customer engagement and expand the sale of financial services.

The platform supports three core objectives: growing loan portfolios by surfacing qualified leads and routing them to the right staff, expanding deposits by identifying opportunities and delivering personalized offers, and boosting retention through proactive, data-driven check-ins and experience monitoring such as Net Promoter Score (NPS) tracking. The company was founded by tech entrepreneurs from MIT, and in September 2023 it launched Prescreen Acquire, a platform to help community financial institutions acquire new customers with personalized, FCRA-compliant credit offers.

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