Millennium 1 Solutions Email Format

Outsourcing and Offshoring ConsultingOntario, Canada201-500 Employees

Millennium1 Solutions is now NTT Business Process Outsourcing, a customer experience management organization delivering end-to-end solutions across the customer journey. Headquartered in Toronto, Ontario, Canada, the company lists an Etobicoke address and operates additional offices in Ottawa, Orangeville, Sudbury, Bridgewater, Yarmouth, Edmundston, and Montreal, with an offshore captive facility in Manila. The organization employs between 501 and 1000 people and reports annual revenue in the range of $10 million to $25 million. Its service offerings include fully outsourced contact center operations, Managed Quality Assurance, Workforce Management, and Managed Analytics, supported by a dedicated analytics practice (SmartCX) to optimize CX delivery. The organization has earned recognitions such as Global Top Employer certification (2024) and the LISTEN 2023 Customer-Focused Partner of the Year, along with 2023 gold medals for Best Contact Center and Best Customer Service.

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