NCO EUROPE

Outsourcing and Offshoring ConsultingEngland, United Kingdom201-500 Employees

Established in 1995, NCO Europe is a trusted leader in customer care and financial services outsourcing. We work with blue-chip clients and government bodies to deliver multilingual, tech-enabled solutions that combine compliance, innovation, and operational excellence. As a panel supplier under the Crown Commercial Service RM6181 framework, we’ve led high-impact UK Government projects while continuing to support private sector growth.

Financial Services:
We help financial institutions enhance recovery rates, manage risk, and improve customer outcomes through compliant collections, credit control, and empathetic account handling.

Retail & E-commerce:
We manage complaints, refunds, and fulfilment queries to improve post-sale experiences. Our agile teams reduce customer friction and protect brand loyalty during peak volumes.

Utilities:
We support energy and water providers with scalable service, arrears recovery, and complex billing queries, always with care for vulnerable customers and full regulatory alignment.

Telecommunications:
We deliver multi-channel engagement, credit management, and churn reduction strategies that meet customer expectations and protect recurring revenue.

IT & Tech Services:
We offer helpdesk support, cybersecurity monitoring, and endpoint management to maintain uptime, ensure security, and support user satisfaction.

Government & Public Sector:
We provide citizen contact services, complaint remediation, and recovery programmes using secure platforms and proven public-sector experience.

Healthcare & Insurance:
We manage claims, complaints, and payments with sensitivity and accuracy, supporting both patient needs and policyholder confidence.

From credit recovery to customer contact, NCO Europe delivers reliable, outcome-driven service across every stage of the customer journey.

Sign up for free to view info

Email Format Employee directory