NCO Group

Outsourcing and Offshoring Consulting1001-5000 Employees

NCO Group is a provider of business process outsourcing solutions, offering accounts receivable management, customer management services, and back-office operations for a diversified client base. It organizes its work around a customer lifecycle management approach intended to address activities from acquisition to retention, with the goal of lowering operating costs, boosting cash flow, and enhancing the customer experience. The company was founded in 1926 and is described as an industry leader in BPO solutions.

NCO runs a global network of over 100 operations centers and relies on a centralized data platform to deliver scalable, client-specific services capable of adapting to changing market conditions. Its offerings are designed to support essential functions across the customer lifecycle, enabling long-term growth for clients. In December 2025, NCO announced executive leadership realignment, promoting John R. Schwab to Executive Vice President and Chief Financial Officer.

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