Network Direct, Inc. Email Format

TelecommunicationsCalifornia, United States11-50 Employees

Network Direct, Inc. is a telecommunications-focused firm whose team of specialists handles hands-on contact center operations, telemarketing, technical support, and customer care optimization. It assists client organizations in identifying suitable outsourcing partners and managing transitions from one supplier or an in-house center to another. The company also provides program management to support its vendor-placement recommendations, including contract negotiation, statement-of-work development, outsourcer setup and deployment, as well as quality monitoring and performance reporting.

In addition, Network Direct offers a crisis-communication service that supports recalls by providing toll-free numbers, interactive voice response, and access to pre-qualified recall call centers to handle live calls during recalls or emergencies. The firm is based in Van Nuys, California, and operates with a relatively small to mid-sized team within the telecommunications sector.

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