Neuraswitch Email Format
Software DevelopmentNevada, United States0-1 Employees
Neuraswitch is a software development company based in Reno, Nevada, operating with a small team. It focuses on improving contact center performance by leveraging business intelligence and voice data to generate actionable insights. A notable capability is Intelligent Redaction, which scrubs and replaces sensitive information such as PCI, PII, or PHI to support data access in preferred formats while maintaining regulatory compliance. The company targets organizations that run customer contact centers and require enhanced analytics and compliant data handling to improve experiences. In 2020 Neuraswitch partnered with Behavioral Signals to add emotion and behavioral call summaries to its Customer Experience Analysis solution. In 2019 Neuraswitch partnered with Salesforce and launched the ConnexionsCX platform on the Salesforce AppExchange, embedding its technology with Salesforce's Service Cloud.