NiCE Cognigy Email Format

Software DevelopmentNorth Rhine-Westphalia, Germany201-500 Employees

NiCE Cognigy, based in Düsseldorf, Germany, is a mid-sized software development company focused on enterprise AI for customer experience. It operates as part of NiCE and blends Generative and Conversational AI with orchestration and enterprise integrations to enable Agentic AI that supports real-world service scenarios. The Cognigy.AI platform powers voice and digital chat agents and an AI assistant designed to work with enterprise systems to deliver context-aware, personalized interactions. The company serves a global enterprise customer base—more than 1,250 brands across industries such as automotive, energy, and logistics—seeking measurable improvements in service and automation. It has attracted recognition from Gartner, Forrester, and IDC for its approach to enterprise CX automation. In 2026, NiCE Cognigy announced a partnership with Concentrix to integrate its AI capabilities with Concentrix's data operations, supporting end-to-end resolution of customer issues across voice and chat.

Get verified NiCE Cognigy emails free

Company overview Employee directory