Northridge Solutions

Business Consulting and ServicesIllinois, United States11-50 Employees

Northridge Solutions* offers innovative, customized, and results-oriented third party quality monitoring solutions. We partner with our clients to design and implement customized programs and solutions tailored to your specific environment and business needs - linking data and analytics to arrive at practical and actionable outcomes. Our experienced assessors listen with "the ear of the customer" and, based on your business need, will objectively evaluate customer contact behaviors at the representative and contact center level. Our Clients Benefit From: + Objective, unbiased and consistent performance feedback for each representative + Aligned performance standards and measurements + Improved "First Call Resolution" + Coaching guidance for managers and supervisors + Improved Net Promoter/Customer Survey scores + Consistent service experience and brand representation across channels + Best Practice and industry-specific feedback We help clients maximize their center's performance by designing, validating and delivering monitoring programs that focus, measure and develop representatives relative to the factors that drive customer loyalty. *Northridge Solutions is a wholly-owned subsidiary of The Northridge Group.

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