Insights

Digital Transformation Focus The NSW Department of Customer Service is actively engaged in modern digital reforms and leverages a wide array of technology platforms such as ServiceNow, Pega, and Tricentis qTest, indicating a strong commitment to upgrading government digital infrastructure and potentially open to innovative software solutions.

Community Engagement Initiatives Recent efforts like the One Mitzvah campaign and partnerships with community organizations highlight a focus on social impact and community resilience, creating opportunities for companies providing community-focused technology, training, or social programs.

Public Safety & Training Programs The launch of comprehensive training modules for domestic, family, and sexual violence indicates ongoing investments in safety and social welfare programs, which could benefit from advanced training platforms, data management solutions, or security technologies.

Event & Development Opportunities Participation in statewide events such as the Football NSW Goalkeeping Conference and strategic partnerships for major events like the Netball World Cup signal opportunities to engage with large-scale sporting and community events, offering targeted solutions in event management, security, or fan engagement tech.

Financial and Operational Size With a sizable workforce exceeding 1,000 employees and annual revenues in the range of 100 to 250 million dollars, the department presents significant potential for enterprise-level B2G sales, including ERP, HR, and compliance solutions tailored for large government agencies.

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NSW Department of Customer Service Tech Stack

NSW Department of Customer Service uses 8 technology products and services including Actifio, Pega Case Management, CrowdStrike, and more. Explore NSW Department of Customer Service's tech stack below.

Actifio
Backup And Recovery
Pega Case Management
Business Process Management
CrowdStrike
Endpoint Protection
Element UI
Javascript Frameworks
ServiceNow
Miscellaneous
Priority Hints
Performance
Tricentis qTest
Testing And Qa
Pinterest
Visual And User Generated Content Marketing

Media & News

NSW Department of Customer Service's Email Address Formats

NSW Department of Customer Service uses at least 1 format(s):

NSW Department of Customer Service Email Formats	Example	Percentage
First.Last@customerservice.nsw.gov.au	John.Doe@customerservice.nsw.gov.au	91%
FLast@customerservice.nsw.gov.au	JDoe@customerservice.nsw.gov.au	7%
First.Middle@customerservice.nsw.gov.au	John.Michael@customerservice.nsw.gov.au	1%
Last.First@customerservice.nsw.gov.au	Doe.John@customerservice.nsw.gov.au	1%

Frequently Asked Questions

Where is NSW Department of Customer Service's headquarters located?

NSW Department of Customer Service's main headquarters is located at 2-24 Rawson Place Haymarket, New South Wales 2000 Australia. The company has employees across 5 continents, including OceaniaAsiaNorth America.

What is NSW Department of Customer Service's phone number?

You can contact NSW Department of Customer Service's main corporate office by phone at

+61-2-9372-****

. For more prospecting data, LeadIQ has access to up-to-date and accurate contact information within our platform. Find, capture, and sync contact data to your CRM and sales tools in one click.

What is NSW Department of Customer Service's official website and social media links?

NSW Department of Customer Service's official website is customerservice.nsw.gov.au and has social profiles on LinkedIn.

What is NSW Department of Customer Service's NAICS code?

NSW Department of Customer Service's NAICS code is 92 - Public Administration.

How many employees does NSW Department of Customer Service have currently?

As of March 2026, NSW Department of Customer Service has approximately 3.3K employees across 5 continents, including OceaniaAsiaNorth America. Key team members include Chief People Officer: J. G. P.Chief Financial Officer: M. T.Chief Technology Officer: K. K.. Explore NSW Department of Customer Service's employee directory with LeadIQ.

What industry does NSW Department of Customer Service belong to?

NSW Department of Customer Service operates in the Government Administration industry.

What technology does NSW Department of Customer Service use?

NSW Department of Customer Service's tech stack includes ActifioPega Case ManagementCrowdStrikeElement UIServiceNowPriority HintsTricentis qTestPinterest.

What is NSW Department of Customer Service's email format?

NSW Department of Customer Service's email format typically follows the pattern of First.Last@customerservice.nsw.gov.au. Find more NSW Department of Customer Service email formats with LeadIQ.

NSW Department of Customer Service

Q: What technology does NSW Department of Customer Service use?

NSW Department of Customer Service's tech stack includes ADP, Engaging Networks, AWS Application Discovery Service, Active Directory Federation Services, Qflow.

Q: What is NSW Department of Customer Service's NAICS code?

NSW Department of Customer Service's NAICS code is 92 (Public Administration).

Government AdministrationNew South Wales, Australia1001-5000 Employees

We are a team of more than 12,000 people, working together to provide services that improve the lives of our 8+ million customers across NSW. We are focused on delivering customer service, modern and strong regulation, along with meaningful digital reform for communities. DCS is a portfolio of more than 30 agencies, entities and business units, which makes our work incredibly diverse.

We are guided by our core values of integrity, trust, service and accountability.  We offer flexible working, competitive pay and conditions, and support employee health and wellbeing.

Come join us and help influence the future of our great state.

Our community guidelines:
https://www.nsw.gov.au/customer-service/access-to-information/dcs-social-media-community-guidelines