Insights

Digital Transformation Focus The NSW Department of Customer Service is heavily engaged in digital reform, utilizing advanced technologies like ServiceNow, Pega Case Management, and Tricentis qTest, indicating an openness to innovative digital solutions and modernization tools that could enhance customer experience and operational efficiency.

Large Government Client Base As a government agency with over 10,000 employees serving more than 8 million residents, the department presents significant opportunities for scalable service delivery, enterprise software, and process automation solutions tailored for large public sector organizations.

Community and Public Engagement Recent initiatives focus on community support, safety, and inclusion, such as campaigns for kindness post-terror attacks and partnerships for engaging multicultural and First Nations communities, offering potential for partnerships in community engagement tech, social programs, and communication platforms.

Event-Driven Opportunities Participation in major events like the 2025 Football NSW Goalkeeping Conference and development of legacy projects for upcoming international events suggest a dynamic environment that values innovative event management, security technologies, and community outreach solutions.

Financial Scale and Spending Power With revenue estimated between $100 million and $250 million, the department allocates substantial funds for projects, posing substantial sales potential for enterprise software, training modules, cybersecurity, and asset management solutions aimed at government scalability and compliance.

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NSW Department of Customer Service Tech Stack

NSW Department of Customer Service uses 8 technology products and services including Actifio, Pega Case Management, CrowdStrike, and more. Explore NSW Department of Customer Service's tech stack below.

Actifio
Backup And Recovery
Pega Case Management
Business Process Management
CrowdStrike
Endpoint Protection
Element UI
Javascript Frameworks
ServiceNow
Miscellaneous
Priority Hints
Performance
Tricentis qTest
Testing And Qa
Pinterest
Visual And User Generated Content Marketing

Media & News

NSW Department of Customer Service's Email Address Formats

NSW Department of Customer Service uses at least 1 format(s):

NSW Department of Customer Service Email Formats	Example	Percentage
First.Last@customerservice.nsw.gov.au	John.Doe@customerservice.nsw.gov.au	91%
FLast@customerservice.nsw.gov.au	JDoe@customerservice.nsw.gov.au	7%
First.Middle@customerservice.nsw.gov.au	John.Michael@customerservice.nsw.gov.au	1%
Last.First@customerservice.nsw.gov.au	Doe.John@customerservice.nsw.gov.au	1%

Frequently Asked Questions

Where is NSW Department of Customer Service's headquarters located?

NSW Department of Customer Service's main headquarters is located at 2-24 Rawson Place Haymarket, New South Wales 2000 Australia. The company has employees across 5 continents, including OceaniaAsiaNorth America.

What is NSW Department of Customer Service's phone number?

You can contact NSW Department of Customer Service's main corporate office by phone at

+61-2-9372-****

. For more prospecting data, LeadIQ has access to up-to-date and accurate contact information within our platform. Find, capture, and sync contact data to your CRM and sales tools in one click.

What is NSW Department of Customer Service's official website and social media links?

NSW Department of Customer Service's official website is customerservice.nsw.gov.au and has social profiles on LinkedIn.

What is NSW Department of Customer Service's NAICS code?

NSW Department of Customer Service's NAICS code is 92 - Public Administration.

How many employees does NSW Department of Customer Service have currently?

As of February 2026, NSW Department of Customer Service has approximately 3.2K employees across 5 continents, including OceaniaAsiaNorth America. Key team members include Chief People Officer: J. G. P.Chief Financial Officer: M. T.Chief Technology Officer: K. K.. Explore NSW Department of Customer Service's employee directory with LeadIQ.

What industry does NSW Department of Customer Service belong to?

NSW Department of Customer Service operates in the Government Administration industry.

What technology does NSW Department of Customer Service use?

NSW Department of Customer Service's tech stack includes ActifioPega Case ManagementCrowdStrikeElement UIServiceNowPriority HintsTricentis qTestPinterest.

What is NSW Department of Customer Service's email format?

NSW Department of Customer Service's email format typically follows the pattern of First.Last@customerservice.nsw.gov.au. Find more NSW Department of Customer Service email formats with LeadIQ.

NSW Department of Customer Service

Q: What technology does NSW Department of Customer Service use?

NSW Department of Customer Service's tech stack includes ADP, Engaging Networks, AWS Application Discovery Service, Active Directory Federation Services, Qflow.

Government AdministrationNew South Wales, Australia1001-5000 Employees

We are a team of more than 12,000 people, working together to provide services that improve the lives of our 8+ million customers across NSW. We are focused on delivering customer service, modern and strong regulation, along with meaningful digital reform for communities. DCS is a portfolio of more than 30 agencies, entities and business units, which makes our work incredibly diverse.

We are guided by our core values of integrity, trust, service and accountability.  We offer flexible working, competitive pay and conditions, and support employee health and wellbeing.

Come join us and help influence the future of our great state.

Our community guidelines:
https://www.nsw.gov.au/customer-service/access-to-information/dcs-social-media-community-guidelines