Odigo Employee Directory

Software DevelopmentÎle-de-france, France501-1000 Employees

Omnichannel CCaaS Platform | Customer Experience, AI & Sovereign Cloud

Are your customer service costs increasing? Are your teams losing time switching between disconnected tools? Has your customer experience become a barrier to your growth?

Odigo is a CCaaS (Contact Centre as a Service) platform designed to simplify, automate and manage your omnichannel customer experience.

With over 40 years of expertise and 700 specialists, we support organisations in transforming their customer experience. More than 350 companies trust us to manage billions of interactions every year.

🔹Turn your contact centre into a performance driver
Centralise all your channels (voice, email, chat, social media) into a single cloud platform.
Give your teams a unified customer view and improve operational efficiency.

Results:
Reduced handling times
Improved first contact resolution rates
Increased customer satisfaction (CSAT / NPS)

🔹Accelerate with practical, results-driven AI
Automate simple requests using artificial intelligence (bots, NLP, self-service).
Boost agent productivity by enabling them to focus on high-value interactions.

Less waiting, more value from the very first contact.

🔹Ensure security, compliance and sovereignty
Benefit from a CCaaS platform hosted on a sovereign cloud, fully compliant with GDPR and ISO 27001 certified.

For your IT teams: enhanced security and scalability
For your leadership: risk control and regulatory compliance

Beyond technology, we help organisations turn fragmented interactions into seamless journeys and AI initiatives into measurable ROI.
What if your customer experience finally became a competitive advantage?

We improve the effectiveness of interactions between brands and their customers. You want to learn more? Request a demo.

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