Tech Driven Experience One&Only Resorts employs ALICE for operations, Resy for dining, Oracle and Microsoft tools, along with Google Tag Manager and Microsoft Advertising. This enables cross-property guest data capture and seamless service experiences. Sales angle: offer integrated hospitality tech stacks, data analytics, CRM and loyalty platform integration to elevate guest experience and drive ancillary revenue.
Global Expansion Active portfolio across luxury destinations with recent launches and partnerships; Hudson Valley project with Pasha Construction; Palmilla Social Club; Portonovi Gastro Week; multi-property growth creates demand for project management, culinary concepts, and experience-centric partnerships. Sales angle: provide end-to-end project services, design and construction partnerships, F&B program development, and vendor networks.
Wellness and Experiences Spring wellness programme at One&Only Reethi Rah and Gastro Week at Portonovi highlight emphasis on experiential offerings and wellness experiences as differentiators. Opportunity to supply spa tech, wellness partnerships, event marketing, and premium guest experiences tied to brand marketing calendars.
Talent and Leadership Awarded Highest Yearly Colleague Engagement Score; recent leadership appointments in F&B emphasize talent development and service excellence. Opportunity: executive search, leadership development, training programs, staff engagement tools to sustain high service standards and reduce turnover.
Luxury Marketing Revenue scale and luxury positioning, with a strong digital marketing footprint using Microsoft Advertising and GTM; global footprint enables cross-market campaigns and loyalty marketing. Opportunity: premium media buying, data-driven attribution, cross-property marketing collaborations, and loyalty program expansion across regions.