Optivity Now Employee Directory

TelecommunicationsColorado, United States2-10 Employees

Optivity Now is a Denver, Colorado-based firm in the telecommunications sector that positions itself as an independent broker for customer service solutions. It connects organizations seeking to upgrade or outsource their customer service with external partners, including technology vendors and BPO providers. The aim is to help clients avoid financial, operational, or time-related risk in selecting and implementing a new arrangement.

Its target customers are companies facing insufficient capacity or quality in their current customer service setup, those looking to outsource to reduce labor and infrastructure costs, or organizations navigating change and the complexity of vendor options. The company emphasizes unbiased, data-driven assessments to determine needs and match clients with suitable partners, while supporting negotiations to optimize budget efficiency. It also manages ongoing relationships throughout the life of the engagement and operates on a commission model paid by the chosen vendor, maintaining a vendor-agnostic stance and no client fees.

Sign up for free to view info

Company overview Email format