Oracle | TOA Technologies
IT Services and IT ConsultingOhio, United States51-200 Employees
TOA Technologies, now part of Oracle, offers cloud-based field service management software that coordinates mobile workforces and service operations for large brands. The platform aims to improve customer service while lowering operating costs and delivering measurable return on investment. It uses time-based pattern recognition and predictive analytics to reduce customer wait times and increase field workforce efficiency, and it is designed to be quickly deployed, highly configurable, and easily integrated with existing CRM and ERP systems. The solution serves customers across four continents in industries such as satellite and cable, telecom, utilities, insurance, home services, and retail. Oracle acquired TOA Technologies in 2014, and the company is based in Beachwood, Ohio, operating as part of Oracle's IT services and IT consulting portfolio.