OrecX Email Format

IT Services and IT ConsultingIllinois, United States11-50 Employees

OrecX, based in Chicago, Illinois, is a small-to-mid-sized IT services and IT consulting company that operates as part of the CallMiner family. It provides a high-fidelity audio capture platform designed to support analytics and machine-based learning in contact centers, enabling organizations to use third-party speech analytics for compliance, risk management, and customer experience. The primary customers are contact centers seeking robust speech data capture to meet regulatory and service quality goals. The offering is built to interoperate with a range of systems and data sources, reducing the risk of technology obsolescence.

OrecX emphasizes openness, transparency, and collaboration in its platform design, with the ability to operate across cloud, on-premises, and hybrid environments. It interoperates with third-party systems and provides users with full data access and control, supporting a broad ecosystem of analytics and compliance workflows. The platform supports a global deployment with millions of endpoints worldwide.

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