Oveana Employee Directory

Telephone Call CentersTexas, United States51-200 Employees

Oveana, part of the Santana Group, is a Texas-based provider of business process outsourcing, contact center services, and business process improvement consulting. Established in 2013 in El Paso, it serves clients by helping them conduct business more efficiently and profitably, leveraging a bilingual workforce to support English- and Spanish-speaking customers. The company operates delivery centers in the U.S. and Mexico, focusing on services such as document management, digital mail room and data capture, as well as contact center capabilities for customer service needs. Led by Chief Executive Rosa Santana, Oveana emphasizes process improvement through Lean and Six Sigma-trained professionals and IT managed services, earning recognition as a supplier in relevant regional programs. The organization positions itself within the call center and BPO industry, addressing client demand for integrated operations that streamline information handling and customer interactions.

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