Pac Biz Outsourcing Employee Directory
Outsourcing and Offshoring ConsultingArizona, United States201-500 Employees
Pac Biz Contact Center Outsourcing provides outsourced inbound customer support services for organizations seeking scalable contact center capabilities. By handling calls, Pac Biz aims to reduce the capital and time required for hiring, training, and benefits for local staff, while offering a flat monthly fee per agent and collaboration with the client’s local teams to ensure a smooth service rollout. The company positions itself as a partner for cross-border operations, with open communication channels to American owners and on-site management, and has experience across multiple industries, including transportation, eCommerce, and healthcare (HIPAA compliant). Based in Phoenix, Arizona, Pac Biz has grown to serve clients in several countries, emphasizing a global footprint and a focus on delivering consistent customer experiences through its outsourced agents. A notable development mentioned is a partnership with iCabbi Voice, indicating ongoing collaboration within the contact center ecosystem.