Parature Employee Directory
Software DevelopmentVirginia, United States11-50 Employees
Parature provides cloud-based customer service software for midsize and enterprise organizations. Its platform includes a knowledge base accessible through the Web and social channels, ticketing, mobile customer care across devices, social customer support, and chat, supporting proactive engagement and revenue opportunities. The solution serves 70 million users worldwide and supports more than 500 well-known brands. The company is based in Reston, Virginia. Microsoft acquired Parature in January 2014 to add its capabilities to the Microsoft Dynamics CRM portfolio. Within Microsoft, Parature's focus on workflow, extensibility, and process-driven user experiences supports contact center agents in performing their roles.
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