Parlance

Software DevelopmentMassachusetts, United States51-200 Employees

Parlance is a software development company based in the Boston area (Woburn, Massachusetts) that specializes in conversational AI to streamline caller experiences. Its approach centers on enabling natural voice interactions so customers can access services and information more quickly when they call organizations, with a focus on improving the caller journey through voice-enabled routing and interaction. The firm positions itself as a managed service provider that combines technology with a team of professionals to deliver ongoing support and measurable return on investment for clients. With over two decades of experience across healthcare, enterprise, and education sectors, Parlance emphasizes partnerships and understanding organizational challenges as a core part of its service delivery. In addition to its technology offerings, the company highlights a collaborative approach and a commitment to helping organizations achieve friction-free, voice-driven access for everyday communications. A notable development in its history includes a strategic collaboration announced in 2018 with Digital DataVoice, expanding its ecosystem in cloud and premise-based contact center solutions.

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