Parliamentary and Health Service Ombudsman Email Format

Government AdministrationEngland, United Kingdom201-500 Employees

The Parliamentary and Health Service Ombudsman is a government-administered public body that investigates complaints about the way individuals have been treated by government departments, other public bodies, and the NHS in England. It aims to resolve these concerns when possible and to draw lessons from cases to improve public services. The service is free to use and available to all.

Located in Manchester, England, the organisation serves residents across England. It is a mid-sized agency within the public sector. In February 2024, it introduced Complaint Handling Codes intended to harmonise how complaints are processed with those of other ombudsman bodies and to foster improvements in service delivery.

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