Percept.AI (Acquired by Atlassian) Employee Directory

IT Services and IT ConsultingCalifornia, United States0-1 Employees

Percept.AI is an IT services and IT consulting company based in Milpitas, California. It offers a no-code AI chatbot platform designed to understand customers, with the goal of improving customer satisfaction and enabling scalable self-service. The solution emphasizes automated understanding, resolution, and continuous evolution, delivered as a managed cloud service that requires no development or data labeling from users and integrates with common business systems.

The company targets customer service teams seeking to deflect inquiries, automate routine interactions, and boost agent productivity as demand grows. Percept operates in the front-line support tools space, positioning itself as a ready-to-use AI-driven assistant that works out of the box after processing historical tickets and integrates with chat, ticketing, CRM, ecommerce, and other platforms. The entity is based in the San Francisco Bay Area, with the acquisition context indicating subsequent integration with Atlassian’s Jira Service Management ecosystem.

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