Perch Insights Email Format

Software DevelopmentMassachusetts, United States11-50 Employees

Perch Insights is a software developer focused on customer experience (CX) leadership. The company aims to move CX teams from reactive decision-making to proactive, data-driven insights that help expand customer lifetime value while reducing both acquisition and service costs. Its platform is described as uniquely consolidating data from diverse sources—such as CRMs, customer service systems, contact centers, chatbots, marketing platforms, and HR systems—into a single source of truth to produce actionable insights that illuminate the overall customer journey.
Based in the Boston area, Perch Insights targets CX leaders and cross-functional colleagues across enterprises, seeking to improve market share and customer journeys through integrated data analysis. The company positions itself within the software development industry as a provider that surfaces enterprise-wide visibility of customer experience data, enabling more informed and proactive business decisions.

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