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Market ResearchCalifornia, United States2-10 Employees

PinPoint Research operates in the market research sector, specializing in voice-driven data collection and processing for customer experience programs. Based in Emeryville, California, the firm has developed hosted survey capabilities and speech-to-text data processing that support real-time voice of the customer insights for call center and retail environments, including the capacity to handle millions of simultaneous responses. Its target market comprises global brands seeking scalable, reliable survey and CX data solutions, with an emphasis on transforming voice data into actionable insights for client satisfaction and experience management. Founded on a foundation of long-term partnerships and operational excellence, PinPoint Research positions itself as a specialist provider of IVR-based survey solutions and associated data processing within the broader market research industry. The company maintains a focus on delivering dependable systems and clear communication as core elements of its client engagement approach.

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