Customer Experience Plus One prioritizes people as the foundation of its business and specializes in contact center operations. This suggests opportunities to offer CX optimization, agent enablement, training, QA, and workforce management services that align with their service model.

Tech Leverage The technology stack includes Google Cloud, MySQL, JavaScript, Bootstrap, CSS, and Adobe tools, as well as Yoast SEO. This positions Plus One to adopt cloud-native CX apps, data integration and analytics dashboards, and website or marketing optimization services to support client engagements.

Mid Market Growth With a mid-sized footprint, Plus One sits well for expanding services to larger clients or adjacent verticals. Target IT and operations leaders in telecom and BPO for multi-year engagements, and consider pilot projects to de-risk adoption.

Regional Footprint Headquartered in Akron, Ohio, Plus One’s regional presence can scale through remote delivery or regional partnerships to serve national client bases with efficient delivery and local engagement.

People Advantage The emphasis on an inspired workforce indicates a platform for talent-based offerings such as onboarding acceleration, leadership development, training, and workforce optimization to strengthen client relationships and increase stickiness.