PowerHouse Consulting Employee Directory

Business Consulting and ServicesNew Hampshire, United States11-50 Employees

PowerHouse Consulting is a professional services firm based in Bedford, New Hampshire, that focuses on call centers and telecommunications. Founded in 1987 by Kathleen Peterson, it provides strategic planning and operational assessments across call centers, telecommunications, and IT, along with workforce optimization, outsourcing management, custom learning programs, and procurement management. Its approach emphasizes aligning operational practices with a company's broader vision and delivering practical, timely results, including a framework known as the Customer Experience Optimization Program.

It serves executives at large organizations and has worked with clients across North America and Canada, including members of Fortune 500 companies. The firm holds certifications recognizing it as a Women Business Enterprise and a Disadvantaged Business Enterprise, reflecting its status within the procurement landscape. Kathleen Peterson has published a book titled 'Backstage at the Customer Experience'.

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