Insights

CX Transformation Probe CX specializes in digitally-enabled customer experience (CX) transformation, offering end-to-end solutions that combine people and technology. This positions them to upsell advanced CX analytics, automation, and workforce optimization services to existing clients seeking scalable improvements.

AI and Automation Recent announcements around AVA AI Agent in partnership with Convai indicate a strong emphasis on intelligent automation. Leverage these initiatives to introduce AI-driven contact center enhancements, omnichannel automation, and conversational AI deployments to potential clients seeking modern CX capabilities.

Expansion Momentum Probe CX operates within a larger Probe Group and has demonstrated growth through acquisitions (for example Innovior). The expansion trajectory and cross-sell opportunities across industries suggest potential for regional and vertical market selling, including adjacent outsourcing and automation services.

Awards & Credibility Recognition as a leader in CX services and as a top workplace enhances credibility with decision-makers. Use these awards to support competitive positioning when pursuing mid-market and enterprise clients seeking reliable CX partners with a proven culture of excellence.

Security & Compliance The tech stack includes ISO/IEC 27001 and other security-related practices, indicating a focus on data protection and regulatory compliance. This provides a compelling angle for selling to industries with stringent data/privacy requirements and for offering secure, compliant CX outsourcing with governance capabilities.

Similar companies to Probe CX

Probe CX Tech Stack

Probe CX uses 8 technology products and services including Canva, ISO, ISO/IEC 27001, and more. Explore Probe CX's tech stack below.

Canva
Audio, Video, Graphics
ISO
Certificates
ISO/IEC 27001
Governance, Risk And Compliance
JSON Web Token
Identity And Access Management
Adobe Captivate
Miscellaneous
Scala
Programming Languages
Google Tag Manager
Tag Management
Google Meet
Web Conferencing

Media & News

Probe CX's Email Address Formats

Probe CX uses at least 2 format(s):

Probe CX Email Formats	Example	Percentage
First.Last@probegroup.com.au	John.Doe@probegroup.com.au	98%
FirstLast@probegroup.com.au	JohnDoe@probegroup.com.au	1%
FirstMiddleLast@probegroup.com.au	JohnMichaelDoe@probegroup.com.au	1%
First.Last@probecx.com	John.Doe@probecx.com	96%
Last@probecx.com	Doe@probecx.com	4%

Frequently Asked Questions

What is Probe CX's official website and social media links?

Probe CX's official website is probecx.com and has social profiles on LinkedIn.

How much revenue does Probe CX generate?

As of July 2026, Probe CX's annual revenue is estimated to be $50M - $100M.

What is Probe CX's NAICS code?

Probe CX's NAICS code is 5416 - Management, Scientific, and Technical Consulting Services.

How many employees does Probe CX have currently?

As of July 2026, Probe CX has approximately 4.6K employees across 5 continents, including OceaniaAsiaNorth America. Key team members include Chief Technology & Digital Officer: R. K.Chief Operations Officer: A. B.Vice President Operations: S. S.. Explore Probe CX's employee directory with LeadIQ.

What industry does Probe CX belong to?

Probe CX operates in the Outsourcing and Offshoring Consulting industry.

What technology does Probe CX use?

Probe CX's tech stack includes CanvaISOISO/IEC 27001JSON Web TokenAdobe CaptivateScalaGoogle Tag ManagerGoogle Meet.

What is Probe CX's email format?

Probe CX's email format typically follows the pattern of First.Last@probegroup.com.au. Find more Probe CX email formats with LeadIQ.

When was Probe CX founded?

Probe CX was founded in 1979.

Probe CX

Q: What is Probe CX's official website and social media links?

Probe CX's official website is probecx.com. Probe CX has social profiles on LinkedIn.

Q: How many employees does Probe CX have currently?

Probe CX has approximately 4.6K employees.

Q: What technology does Probe CX use?

Probe CX's tech stack includes Visual Studio Code, Bootstrap, XTRA, Google Forms, Blackline.

Q: What is Probe CX's NAICS code?

Probe CX's NAICS code is 5416 (Management, Scientific, and Technical Consulting Services).

Outsourcing and Offshoring ConsultingVictoria, Australia1001-5000 Employees

Probe CX is a global customer experience organization that focuses on digitally enabled interactions and the effective combination of people and technology to support CX transformation. As part of Probe Group, it serves clients across more than 11 industries and seeks to unlock untapped CX value. Headquartered in Melbourne, Victoria, Australia, the firm draws on more than four decades of experience delivering CX solutions and operates with a sizable workforce.

Its offerings span managed and outsourced services, intelligent automation, and workforce transformation to design end-to-end CX solutions that address the needs of clients, their employees, and customers. A recent development includes the May 2026 partnership with Convai to launch the AVA AI Agent, reflecting ongoing innovation in its CX capabilities.