Insights

Strong Industry Recognition Probe CX has been recognized as a leader in customer experience services by the ISG Provider LensTM Quadrant Report and awarded Australian Best Practices Company of the Year, highlighting its reputation as a reliable provider and potential partner for organizations seeking high-quality CX outsourcing solutions.

Technology-Enabled Solutions With a technology stack including Salesforce Service Cloud, Microsoft Dynamics, and AI analytics through Innovior, Probe CX demonstrates a focus on digitally-powered, innovative CX solutions—an attractive proposition for clients aiming to modernize their customer engagement strategies.

Recent Acquisition Strategy Probe Group’s acquisition of Innovior signals an expansion into automation and AI analytics services, creating opportunities to leverage integrated, advanced solutions for clients looking to enhance efficiency and customer insights across various industries.

Global Presence and Workforce Operating with over 1,000 employees and serving clients across more than 11 industries, Probe CX’s extensive scale and diverse experience make it a strong partner for multinational corporations seeking scalable and customizable CX outsourcing.

Award-Winning Culture Recognition as a top workplace in IT and for virtual hiring excellence suggests Probe CX’s strong employee engagement and innovative HR practices, which support delivery of consistent, high-quality customer experiences—an important factor for clients prioritizing reliable service providers.

Similar companies to PROBE Group

PROBE Group Tech Stack

PROBE Group uses 8 technology products and services including Microsoft Dynamics, Atlassian Jira, Salesforce Service Cloud, and more. Explore PROBE Group's tech stack below.

  • Microsoft Dynamics
    Enterprise Resource Planning
  • Atlassian Jira
    Issue Trackers
  • Salesforce Service Cloud
    Live Chat
  • Pardot
    Marketing
  • Android
    Programming Languages
  • iOS
    Programming Languages
  • Python
    Programming Languages
  • Piwik PRO Core
    Web Analytics

Media & News

PROBE Group's Email Address Formats

PROBE Group uses at least 2 format(s):
PROBE Group Email FormatsExamplePercentage
First.Last@probegroup.com.auJohn.Doe@probegroup.com.au
98%
FirstLast@probegroup.com.auJohnDoe@probegroup.com.au
1%
FirstMiddleLast@probegroup.com.auJohnMichaelDoe@probegroup.com.au
1%
First.Last@probecx.comJohn.Doe@probecx.com
94%
Last@probecx.comDoe@probecx.com
6%

Frequently Asked Questions

Where is PROBE Group's headquarters located?

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PROBE Group's main headquarters is located at 485 la Trobe Street Melbourne, Victoria 3000 Australia. The company has employees across 5 continents, including OceaniaAsiaNorth America.

What is PROBE Group's official website and social media links?

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PROBE Group's official website is probecx.com and has social profiles on LinkedIn.

What is PROBE Group's NAICS code?

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PROBE Group's NAICS code is 5416 - Management, Scientific, and Technical Consulting Services.

How many employees does PROBE Group have currently?

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As of February 2026, PROBE Group has approximately 4.4K employees across 5 continents, including OceaniaAsiaNorth America. Key team members include Chief Technology & Digital Officer: R. K.Chief Operations Officer: A. B.Vice President Operations: S. S.. Explore PROBE Group's employee directory with LeadIQ.

What industry does PROBE Group belong to?

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PROBE Group operates in the Outsourcing and Offshoring Consulting industry.

What technology does PROBE Group use?

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PROBE Group's tech stack includes Microsoft DynamicsAtlassian JiraSalesforce Service CloudPardotAndroidiOSPythonPiwik PRO Core.

What is PROBE Group's email format?

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PROBE Group's email format typically follows the pattern of First.Last@probegroup.com.au. Find more PROBE Group email formats with LeadIQ.

When was PROBE Group founded?

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PROBE Group was founded in 1979.

PROBE Group

Outsourcing and Offshoring ConsultingVictoria, Australia1001-5000 Employees

Probe CX is a global customer experience organisation focused on creating environments where digitally-enabled CX thrives. A part of Probe Group, we enhance experiences with the right blend of people and technology to help our clients achieve their CX transformation goals. Partnering with organisations across more than 11 industries, our solutions help unlock trapped CX value.

We create meaningful interactions that exceed expectations through our digitally-powered, people-first approach. Rooted in a culture of diversity, accountability and respect, Probe CX designs scalable, end-to-end CX solutions by understanding the challenges of our clients, their employees and their customers.

From managed and outsourced services to intelligent automation and workforce transformation, our teams drive tangible results for businesses of all sizes. With over 40 years of experience building socially responsible and sustainable CX solutions, we are the partner of choice for next-generation driven CX.

Section iconCompany Overview

Headquarters
485 la Trobe Street Melbourne, Victoria 3000 Australia
NAICS Code
5416 - Management, Scientific, and Technical Consulting Services
Founded
1979
Employees
1001-5000

Section iconFunding & Financials

  • $50M$100M

    PROBE Group's revenue is estimated to be in the range of $50M$100M

Section iconFunding & Financials

  • $50M$100M

    PROBE Group's revenue is estimated to be in the range of $50M$100M

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