Professional Associations for Customer Engagement (PACE) Email Format

Non-profit OrganizationsIndiana, United States2-10 Employees

PACE, the Professional Associations for Customer Engagement, is a non-profit trade association focused exclusively on advancing companies that engage customers through contact centers as a core channel of operations. Founded in 1983, it represents more than 4,000 contact centers and about 1.8 million professionals worldwide, with members including inbound and outbound contact centers, teleservices users, trainers, consultants, and equipment suppliers. The organization is headquartered in Brownsburg, Indiana (7230 Arbuckle Commons Suite 101, Brownsburg, IN 46112), and maintains a small staff of 2 to 10 employees. It provides leadership on the professional and ethical use of telephone-based business activities and supports member education, industry events, advocacy, and resources for teleservices professionals. Leadership changes have occurred in recent years, including appointments in 2017, 2020, and 2023 involving individuals such as Christa Heibel, Stuart Discount, Gregory Gragg, and Isaac Shloss.

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