Provider Service Group Email Format

Hospitals and Health CareUnited States11-50 Employees

Support services for IPA's, MSO's, HMO's and Large Healthcare Provider Group Practices.

• Call center outsourcing with online chat support departments.
• Call center setup with dedicated 800 number plus personalized greetings by a professional voice-over.
• Development of policies and procedures for customer service departments.
• Hiring and training of staff for permanent or temporary positions.
• Implementation of customer relations management (CRM) software to improve customer service satisfaction. 
• Customization of CRM software, creating auto responses to emails and frequently asked questions.
• FAQs development and management.
* Provider Relations
* Provider Services
* Network Development
* Provider Education
* QARR HEDIS CAHPS 
* Care Coordination
* Referral Management Services
* Credentialing Support
* Medical Billing Support 
Technology and Digital Image - 
Website and Software Development: Customized solutions for IPA's, MSO's and Large Group Practices.
• An overall branding analysis will be completed on your company; identifying your image, forms and communication templates, current marketing materials and online image (if any).
• A customized branding effort will commence to redesign and improve overall image of your company.
• Internet marketing - including SEO, SEM, Social Media Networking to drive traffic to your website/business.
• Analytics to review and configure efforts of traffic to your website/business

- All services based out of Washington State.

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