Technological Modernization The Public Trustee leverages a diverse tech stack including cloud services like AWS and Microsoft Azure, as well as Google Maps and social media platforms, indicating openness to technological upgrades and digital solutions that can enhance customer engagement and service delivery.

Customer Service Focus With a strong commitment to putting customers first and ongoing initiatives to improve service quality, there is an ongoing need for customer-centric technologies and solutions that can help streamline interactions, especially in estate and financial management.

Potential Compliance Needs Recent issues regarding fees charged to vulnerable populations suggest a market for compliance and risk management solutions, aiding in transparent billing and safeguarding vulnerable customers in financial and legal services.

Community Engagement The Public Trustee actively participates in public awareness campaigns and community involvement, creating opportunities for partnerships with organizations offering elder care, financial planning tools, and community outreach platforms.

Government Collaboration As a government agency with a sizable workforce and a history of digital leadership, the Public Trustee may benefit from government-focused technology providers, data security services, and consultancy firms experienced in public sector digital transformation.