Dominant Avaya Partner Quagga is a six year old company that has become the dominant Avaya partner in the West, signaling strong potential for cross-sell of Avaya-related contact center and unified communications solutions to existing clients and rapid expansion opportunities.

Comprehensive Communications Focus Their expertise spans IP Telephony, Contact Center, Business Process Management and Video Conferencing/Collaboration, suggesting opportunities to upsell integrated solutions, performance analytics, and ongoing managed services across these domains.

Regional Expansion Headquartered in California with a growing position in the West, there is potential to target regional enterprises and mid-market firms seeking reliable, local delivery of complex UC/CC solutions.

Mid-market Revenue With estimated annual revenue in the $10M–$25M range and a mid-size employee base, Quagga presents fertile ground for scalable, recurring services such as cloud-based UCaaS, contact center as a service, and support contracts.

Tech Stack Leverage Their use of robust web and infrastructure technologies implies compatibility with modern integration and analytics tools; opportunities exist to propose migration, API-led integrations, and modernization projects that enhance performance and security.