Quark.ai
Software DevelopmentCalifornia, United States2-10 Employees
Quark.ai provides a software-as-a-service platform that analyzes customer support issues and automatically proposes resolutions. It targets enterprises facing high support costs, limited agent productivity, and undetected duplicate issues. By automating the search-and-resolve workflow and removing the need to sift through lengthy documents, it aims to improve agent efficiency and the customer experience. It is based in Santa Clara, California and operates as a small software development company. Recent product developments include the launch of the Super Search Box in 2024, following the 2022 introduction of the Quark.ai Workflow Automator. Its offerings are positioned to support autonomous handling of technical and field support needs and B2B e-commerce contexts.