Insights

Integrated Management Solution PacketTrap offers a unique end-to-end business management platform combining PSA and RMM technologies in a seamless, integrated system. This presents an opportunity to target MSPs seeking simplified, consolidated solutions that reduce complexity and improve operational efficiency.

Focus on MSP Growth With a strategic MSP Acceleration Program designed to shift providers from break-fix to managed services, there is potential to upsell growth-focused offerings. Emphasizing tools and advisory services for scalable revenue models can attract MSPs aiming to expand their service portfolios.

AI-Driven Capabilities Recent investments in AI, including security and data management solutions, indicate a market shift towards AI-enabled security and automation tools. Positioning PacketTrap’s AI-enhanced security and migration features can appeal to enterprises prioritizing advanced, intelligent cybersecurity measures.

Recent Expansion & Innovation Quest Software’s expansion in Ireland and focus on AI research and development reflect a growth trajectory and commitment to innovation. These developments create opportunities to engage organizations interested in cutting-edge, future-proof technology solutions with global backing.

Technology Stack & Compatibility With a robust tech stack encompassing tools like Looker, Databricks, and Cisco switches, PacketTrap’s solutions are well-positioned for integration with enterprise-grade infrastructure. This can be leveraged to target larger organizations and data-intensive industries seeking scalable, compatible management tools.

PacketTrap Tech Stack

PacketTrap uses 8 technology products and services including Looker, Databricks, Varnish, and more. Explore PacketTrap's tech stack below.

  • Looker
    Analytics
  • Databricks
    Big Data Processing
  • Varnish
    Caching
  • OpenSSH
    Identity Verification
  • Asana
    Issue Trackers
  • Cisco Switches
    Network Hardware
  • Symantec
    System Security Services
  • TestRail
    Testing And Qa

Media & News

PacketTrap's Email Address Formats

PacketTrap uses at least 1 format(s):
PacketTrap Email FormatsExamplePercentage
First.Last@quest.comJohn.Doe@quest.com
96%
First_Last@quest.comJohn_Doe@quest.com
2%
FLast@quest.comJDoe@quest.com
1%
LastFi@quest.comDoeJo@quest.com
1%

Frequently Asked Questions

Where is PacketTrap's headquarters located?

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PacketTrap's main headquarters is located at 55 Hawthorne Street, 8th Floor. The company has employees across 2 continents, including North AmericaEurope.

What is PacketTrap's official website and social media links?

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PacketTrap's official website is quest.com and has social profiles on LinkedIn.

What is PacketTrap's NAICS code?

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PacketTrap's NAICS code is 5112 - Software Publishers.

How many employees does PacketTrap have currently?

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As of December 2025, PacketTrap has approximately 3 employees across 2 continents, including North AmericaEurope. Key team members include Sales Manager At Dell Inc: C. C.Operations Manager: D. A.Senior Support Manager: H. D.. Explore PacketTrap's employee directory with LeadIQ.

What industry does PacketTrap belong to?

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PacketTrap operates in the Software Development industry.

What technology does PacketTrap use?

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PacketTrap's tech stack includes LookerDatabricksVarnishOpenSSHAsanaCisco SwitchesSymantecTestRail.

What is PacketTrap's email format?

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PacketTrap's email format typically follows the pattern of First.Last@quest.com. Find more PacketTrap email formats with LeadIQ.

When was PacketTrap founded?

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PacketTrap was founded in 2007.

PacketTrap

Software DevelopmentCalifornia, United States2-10 Employees

packetTrap, a division of Dell, delivers managed services providers (MSP) intuitive, user-friendly software solutions to better manage client network environments and daily business processes. Pairing industry leading remote monitoring and management (RMM) and professional service automation (PSA) technology with expert advice and business acceleration services, packetTrap helps MSPs foster growth by introducing new revenue models and opportunities and streamlining billing and customer service management.

packetTrap is the only company to offer a single, end-to-end business management solution for Service Providers that features PSA and RMM technology. Seamless integration between packetTrap RMM and packetTrap PSA enables a superior user experience with zero end-user coding or customization between systems required.

With deep understanding of MSPs’ business challenges and operations, packetTrap provides robust functionality with ease-of-use. Its solutions feature capabilities that MSPs need without adding unnecessary or clunky features. Additionally, packetTrap offers strategic advice through its MSP Acceleration Program, designed to move MSPs from a break-fix model to managed services, with its unique industry perspective and supporting tools such as webinars, forums and marketing materials.

Section iconCompany Overview

Headquarters
55 Hawthorne Street, 8th Floor
Website
quest.com
NAICS Code
5112 - Software Publishers
Founded
2007
Employees
2-10

Section iconFunding & Financials

  • $1M$10M

    PacketTrap's revenue is estimated to be in the range of $1M$10M

Section iconFunding & Financials

  • $1M$10M

    PacketTrap's revenue is estimated to be in the range of $1M$10M

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