RankMiner Employee Directory

Financial ServicesFlorida, United States11-50 Employees

RankMiner provides voice analytics for call-driven financial services operations. It analyzes every customer interaction to determine which prospects are worth pursuing and to separate the voices of agents and customers for measuring agent performance. The system relies on a broad set of features that capture emotional cues and tone, complementing content analysis with predictive models developed by its data science team to help increase revenues and reduce operating costs.

Target customers include collection agencies, inside sales teams, call center operations, and individual agents, with models designed to identify customers most likely to engage. The company is based in St. Petersburg, Florida, and operates as a small-to-mid-sized firm within the financial services sector. It notes ongoing development of tailored models for its customer segments to support more effective engagement decisions.

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