R&D Transportation Services

Business Consulting and ServicesCalifornia, United States51-200 Employees

Founded in 1991, R&D Transportation Services, Inc. (R&D) has successfully worked with California Regional Centers and School Districts to deliver a comprehensive brokerage model that consists of Scheduling, Billing and Contract Administration, Customer Service Center, and Quality Assurance in field operations. Although not a direct transportation service provider, R&D coordinates with contractors to ensure that they operate safe, reliable, and efficient transportation services for people with intellectual and physical disabilities.  
  
R&D’s Transportation Planning Department is the gateway to how we accomplish our organizational mission to promote safe, efficient, reliable, and cost-effective transportation solutions for our customers. This begins with important work that takes place in the area of vendor contract administration, computerized routing and scheduling, and is ultimately reflected in the quality of R&D's billing administration services. Additionally, R&D’s Quality Assurance Department is responsible for oversight in field operations working with the many service providers contracted by our customers to provide transportation. The QA department monitors and enforces contractual compliance with service standards for safety and quality. R&D’s Quality Assurance (QA) professionals are the company's liaisons between our customer, passengers, families, day programs, and transportation service providers. To support this important work, R&D's Customer Service Department collaborates closely with  the QA Department to establish and nurture working partnerships with and between stakeholders to address and resolve service issues or concerns that are reported through our toll-free call center. R&D promotes a professional culture that is committed to a standard of excellence in all aspects of the company's service delivery. Ultimately, the results-driven outcomes are manifested in the strong partnerships that R&D has built with customers over the past 28 years.

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