Replicant Email Format
Software DevelopmentCalifornia, United States51-200 Employees
Replicant is a software development company based in San Francisco, California, that specializes in artificial intelligence solutions for contact centers. Its offerings are designed to automate and augment customer service interactions, with the aim of speeding response times and improving issue resolution for callers. The company serves contact centers and customer service operations seeking to improve efficiency and consistency in customer experiences. A recent development involves a partnership with Avant, LLC to deploy an AI virtual agent in customer service, with expectations to enhance response times, resolution rates, and customer satisfaction. The firm has also contributed to the industry conversation on automation in contact centers, publishing the Automation in the Contact Center Report in 2022.