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Outsourcing and Offshoring ConsultingWestern Cape, South Africa201-500 Employees

Response is a South Africa-based outsourcing and offshoring consulting firm headquartered in the Western Cape, with 201-500 employees. It offers outsourcing solutions that combine skilled talent, operational excellence, scalable capacity, and technology-enabled service delivery to support customer and patient engagement and improve efficiency. The company has more than 30 years of call center and CX experience and maintains operations in South Africa, the United States, and El Salvador, including healthcare and clinical support with 24/7/365 coverage. Its services encompass inbound, outbound, and webchat interactions, patient and customer support, debt collection, customer acquisition and retention, appointment management, revenue cycle management, billing, and back-office operations. In April 2026, Response BPO announced a partnership with Carenet Health to expand its US healthcare impact from South Africa.

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