Global support reach Retail Assist provides 24x7x365 IT services and supports customers and partners on every continent, with help desk available in 12 languages. This suggests opportunities to upsell multilingual, around-the-clock IT support and global service desk offerings to multinational retailers and hospitality brands.

Omnichannel strengths The company focuses on integrated Omnichannel Supply Chain and Managed IT Services for retail and hospitality, signaling potential sales opportunities with retailers seeking end-to-end technology integration, scalability, and cost optimization across channels.

Expansion momentum Growth milestones include private equity backing, expanded services, and new customers across 42 brands, 232 coffee shops, 8650 stores, 682 restaurants, and 93 cinemas. This indicates a proven growth trajectory and room to cross-sell additional IT services, PIM, and solution-based offerings to existing and new clients.

Awarded service leadership Awards for Best Service Desk CX in 2019 reflect a strong customer experience pedigree, which can be leveraged in sales pitches to justify premium service levels, case studies, and referenceable clients in conversations with potential enterprise retailers.

Productized solutions Launch of OMIO PIM indicates capability in Product Information Management and product data optimization. This opens up cross-sell opportunities with brands needing data governance, catalog enrichment, and omnichannel content management integrated with IT services.